Support

Sometimes we all need a little help.

Welcome to TwiPhone support!

TwiPhone Pilot is a mobile app designed to make it easier to use and manage (Pilot!) your Twilio Account. This app requires your own Twilio Account. If you don’t have a Twilio account, they are easy to get and free to get started (a Trial account) – Get your own Twilio Account.

The main features of TwiPhone let you manage Voicemail on your Twilio Account and Make Calls using your Twilio Phone Numbers. In order to make use of TwiPhone, you need to have Voicemail setup one way or another (to use the Voicemail feature). If you already have some form of an application that lets callers leave a Voicemail on your Twilio phone number (or phone numbers), you can use TwiPhone Voicemail right away. Get the TwiPhone App and go through the setup to connect it to your Twilio Account. Help is provided along the way – and there is more information about Account Settings available.

Already have a Twilio Account?

Great! You are in the right place!

Having Trouble?

If you already have the TwiPhone App and a Twilio Account and are having trouble you can get more Help.

Interested in Twilio?

Twilio provides traditional telephony services such as Voice, SMS, MMS, and Video in the cloud and in a way that you control using software applications that you (or someone else) write. Twilio connects to the real phone system so anyone using any phone number can call or text your Twilio Phone Number. And Twilio lets you buy as many numbers as you need AND makes it easy to transfer (port) your existing phone numbers to Twilio.

For example, if you have an old-school home phone number and you want to keep the number but lose the expensive service, you can move your number to Twilio, setup the services you want, and start enjoying the freedom and low cost of a phone number in the cloud.

Or say you have a business and you are currently using your personal mobile phone number and giving it to your clients and customers, you can get a new phone number and set it up to forward calls to your mobile number – that way your clients can reach you in a way that you control. And we have added a feature to TwiPhone Pilot v1.2 that allows you to use your mobile phone to call someone using your business number so that your clients see a call from your business number and never need to know your personal mobile number. Pretty cool!

(BTW – You can also do this with any existing numbers you own regardless of what service they use!)

Twilio provides way too many capabilities to go into detail here, but if you are interested in more, we have a more-detailed summary.

Or if you have heard enough and want to get started, you can Get your own Twilio Account now.

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